Shipping policy

At Shello's Creative Boutique, we are committed to providing you with a seamless shopping experience from the moment you place your order to when it arrives at your doorstep. Below is our detailed shipping policy to help you understand how we handle orders, shipping times, and delivery processes.

Order Processing Time:

  • All orders are processed within 2-5 business days (Monday to Sunday).
  • Orders placed on weekends or public holidays will begin processing on the next business day.
  • You will receive an email notification once your order is processed and shipped.

Shipping Rates and Delivery Times:

  • Standard Shipping (Free): 15-25 business days
  • Expedited Shipping: 10-15 business days
  • International Shipping: 20-30 business day

EU Customers – Shipping Information

We offer free shipping on all orders to European Union countries. Shipping costs are included in our product prices.

Estimated delivery times to the EU:

  • Western EU (France, Germany, Netherlands, Belgium, etc.) — 5–10 business days
  • Southern EU (Spain, Italy, Portugal, Greece, etc.) — 7–12 business days
  • Eastern EU (Poland, Czech Republic, Hungary, Romania, etc.) — 8–14 business days
  • Nordics & Baltics (Sweden, Denmark, Finland, Estonia, etc.) — 7–12 business days

Customs & Duties: As a UK-based store shipping to the EU, your order may be subject to import duties and taxes upon arrival in your country. These charges are the responsibility of the recipient and are not included in your order total. We recommend checking with your local customs office for more information.

All orders are dispatched from the United Kingdom. You will receive a tracking number once your order has been shipped.

About Our Fulfilment:

We partner with carefully selected suppliers to bring you quality products at competitive prices. Orders are fulfilled directly from our trusted suppliers, which allows us to offer a wide product selection. Shipping times may vary based on product availability, destination, and customs processing for international orders.

Tracking & Updates:

Once your order ships, you'll receive a tracking number via email. Please allow 24-48 hours for tracking information to update in the carrier's system.

Customs & Duties:

For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping costs.

Note: Delivery times are estimated and may vary due to factors such as customs clearance, shipping carrier delays, or unforeseen circumstances.

Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email.
  • Use the provided tracking link to monitor your shipment’s progress.

Shipping Restrictions

  • We currently ship to most countries worldwide.
  • Some items may have restrictions based on international shipping laws or regulations.
  • Shipping rate will be included based on destination and weight

Undeliverable Packages

  • If a package is returned to us due to incorrect shipping information, refusal to accept delivery, or other reasons beyond our control, we will contact you to resolve the issue.
  • Additional shipping fees may apply for re-delivery.

Lost or Damaged Packages

  • If your package is lost or damaged in transit, please contact us within 7 days of the estimated delivery date.
  • We will assist in filing a claim with the shipping carrier or provide a resolution.

Contact Us

If you have any questions or concerns about your order, please reach out to us at:
📧 Email: shellocb@gmail.com.
📞 Phone: +447304042278
📍 Address: 21 Barry Road, NW10 8DE

We are here to help make your shopping experience enjoyable and stress-free. 

Thank you for choosing Shello's Creative Boutique!