Return and Refund Policy
Return and Refund Policy
At Shello's Creative Boutique, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Return Window
You have 30 days from the date of delivery to request a return for most items. For customers in the European Economic Area, you have the right to withdraw from your purchase within 14 days of receiving your order without giving any reason.
Eligibility for Returns
To be eligible for a return, items must be:
- Unused and in the same condition that you received them
- In their original packaging
- Accompanied by proof of purchase (order confirmation or receipt)
Non-Returnable Items
Certain items cannot be returned for hygiene and safety reasons, including:
- Personalised or custom-made items
- Items marked as final sale at the time of purchase
How to Request a Return
To initiate a return, please contact us at:
- Email: shellocb@gmail.com
- Phone: +447304042278
- Please include your order number and the reason for your return. We will respond within 2 business days with return instructions.
Return Shipping:
Return Address:
Shello Creative Boutique
21 Barry Road
London, NW10 8DE
United Kingdom
Return Shipping Costs: Customers are responsible for paying return shipping costs unless the item received was faulty or incorrect. We recommend using a trackable shipping service for your return.
Refunds
Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days. The exact timing may depend on your location and payment provider.
Exchanges
If you need to exchange an item for a different size, colour, or product, please contact us to arrange the exchange. We will provide instructions for returning the original item and placing a new order.
Damaged or Faulty Items
If you receive a damaged or faulty item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.
Late or Missing Refunds
If you haven't received your refund within the stated timeframe:
- Check your bank account or credit card statement again
- Contact your bank or credit card company, as processing times may vary
- If you've done all of this and still have not received your refund, please contact us at [Your email address]
EU Consumer Rights
For customers in the European Economic Area, you have the right to:
- Withdraw from your purchase within 14 days of delivery without giving any reason
- Receive goods that conform to the description and are of satisfactory quality
- Receive a full refund, including standard delivery costs, if you exercise your right of withdrawal
Contact Us
If you have any questions about our return and refund policy, please contact us:
- Email: shellocb@gmail.com
- Phone: +447304042278
- Address: 21 Barry Road, London, NW10 8DE
Last updated: 15 January, 2026