Frequently Asked Questions
Frequently Asked Questions
Find quick answers to the most common questions about shopping with Shello's Creative Boutique.
📦 Orders & Shipping
Q: How long does delivery take?
A: UK orders typically arrive within 3-5 business days. International orders take 7-14 business days.
Q: Do you offer free shipping?
A: Yes! We offer free UK shipping on orders over £50. Standard shipping is £3.99 for orders under £50.
Q: Can I track my order?
A: Absolutely! You'll receive a tracking number via email once your order ships.
💳 Payment & Security
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All payments are processed securely.
Q: Is my personal information safe?
A: Yes, we use industry-standard SSL encryption to protect your data and never store your payment information.
👕 Products & Sizing
Q: How do I choose the right size?
A: Check our detailed Size Guide page for measurements. If you're between sizes, we recommend sizing up.
Q: Are your products good quality?
A: We carefully select all products for quality and durability. Each item is inspected before shipping.
🔄 Returns & Exchanges
Q: Can I return items?
A: Yes! We offer 30-day returns on unworn items in original condition. See our Returns Policy for details.
Q: How do I start a return?
A: Contact us at hello@shellocboutique.com with your order number, and we'll guide you through the process.
📞 Customer Service
Q: How can I contact you?
A: Email us at shellocb@gmail.com or call +44 (0) 7304042278 during business hours.
Still have questions? Don't hesitate to contact us - we're here to help!