Shello Boutique + Policies

Welcome to Shello Boutique – a UK-based online store passionate about offering unique fashion, accessories, and lifestyle goods. We're committed to honest business practices, clear communication, and empowering your shopping experience with confidence.

  • Company Name: Shello Creative Boutique Ltd

  • Registered Address: 21 Barry Road, London, NW10

  • Email Support: shellocreativeboutique@gmail.com

  • Business Hours: Opens 24hrs (GMT)

  • Contact Method: Via email or contact form on our website

We operate as an independent retail brand using a direct-to-consumer model. All products are fulfilled through verified suppliers and shipped with secure tracking when applicable. Our policies reflect transparency and compliance with UK consumer law and Google Merchant guidelines.


📦 Shipping Policy

  • Processing Time: 2–4 business days

  • Delivery Estimates: UK: 5–10 business days | International: 10–20 business days

  • Tracking: Provided for all orders when available

  • Shipping Partner: Royal Mail & other tracked services depending on destination

  • Shipping Fees: Displayed at checkout based on region


🔁 Refund & Return Policy

We want you to love your purchase—but if not, here's how we’ll make it right:

  • Returns Accepted: Within 14 days of delivery

  • Eligibility: Items must be unused, in original packaging

  • Refunds: Issued once returned item is received and inspected

  • Non-returnable items: Final sale, customized, or hygiene-sensitive items (e.g., earrings)

  • Return Shipping: Paid by customer unless product is faulty

  • How to Request: Contact shellocreativeboutique@gmail.com with your order number and concern

If an item arrives damaged or incorrect, we’ll prioritize a swift replacement or full refund. Customer satisfaction is key.


🔒 Secure Shopping

Shello Boutique is SSL-certified to protect your data and ensure safe transactions. Your privacy and security are never compromised.


💬 Reviews & Reputation

We value honest feedback. You’ll soon find verified customer reviews on our product pages. Our store also partners with third-party review providers to help build buyer confidence.